DewBuster™ Controller Frequently Asked Questions

Repair and Warranty

What is the warranty period?
5 years minimum. Please note that with all warranty repairs you will be responsible for return shipping (usually $10 within USA).

My instruction manual and receipt say I have a one year warranty, so why does this web site say 5 year warranty?
Due to the extremely low failure rate of DewBuster™ Controllers I have recently increased the warranty period to 5 years and this applies retroactively to all prior DewBuster™ Controllers. So if your controller is less than 5 years old it is still under warranty.

Can the DewBuster™ Controller be repaired if it breaks?
Yes, every DewBuster™ Controller built to date is still repairable. Parts obsolescence is not a problem due to the use of industrial components with very long manufacturing life-spans. When you invest in a DewBuster™ Controller you can count on it to be in service for many, many years to come.

How much does it cost to repair a DewBuster™ Controller after the warranty expires?
The flat rate repair fee is currently $30 plus return shipping ($10 within USA).

I purchased my DewBuster™ Controller used, does the warranty transfer?
No, it will be considered  "out of warranty" and may be repaired as outlined above.

Will my warranty be voided by modifying my DewBuster™ Controller's power cord?
Your DewBuster™ Controller has a "no hassle" warranty and unlike competitors I do not look for reasons to void your warranty. Unless your modification causes a failure or damages the circuit board beyond repair, it will have no effect on your warranty. And even if it does, I can usually repair your controller at a very reasonable cost. Before making any changes I would suggest contacting me as I can usually provide helpful advice to insure your success.

 

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